Terms of Service

Last updated: 11 September 2026. Operator: BrownHawke Engineering. Support: support@brownhawke.engineering.

The service

ROSE provides household software services under your subscription. Hardware, if offered later, is covered by separate terms and UKCA/CE documentation.

Subscriptions

Rose (£10/mo), Bloom (£15/mo), or both (£25/mo) billed via Stripe. You can update your card, view invoices, or cancel in the Stripe Customer Portal from your ROSE account page. Access to paid features ends when the subscription is past due or canceled.

Trials

New portal accounts receive a 14-day trial of Rose and Bloom features (subject to installer setup for Bloom). After the trial ends, continued use of those features requires an active Stripe subscription (or a complimentary operator account).

Acceptable use

Do not attempt to bypass Admin PIN gates, abuse APIs, or use the service to control property you are not authorised to control.

No life-safety warranty

ROSE is not a certified alarm, fire, or medical system. High-risk Home Assistant actions remain your responsibility. Energy features operate within the comfort band you or your installer configure and do not guarantee bill savings.

Installer relationship

If an installer set up your household, they may hold technical credentials needed to support the system. Your billing account is yours unless otherwise agreed in writing.

Contact

Questions: support@brownhawke.engineering or your installer.